Effective: July 6, 2026. The short version: our billing is designed so refunds are rarely needed — you're only ever charged for what actually exists.
Domain registrations and renewals are submitted to the registry immediately and cannot be undone upstream, so they are non-refundable. This is exactly why domain purchases are approval-gated: a human confirms before money moves. If you stop using a domain it is parked, not destroyed — you keep it for the paid term and can transfer it out free of charge (dashboard → transfer-out).
Hosting and mailboxes are billed as prorated actuals per day of existence (minimum one day). Tear a resource down and its billing stops that moment. There is no unused prepaid balance to refund because you never prepay.
Plan fees are charged monthly in advance. Downgrading takes effect immediately and forfeits the remainder of the paid period (you keep the higher limits until you downgrade). We do not prorate partial plan months.
Billing errors on our side — double charges, charges for resources that never existed, charges after a completed teardown — are refunded in full, no questions. Every charge is tied to ledger entries you can audit; if the receipts don't match the ledger, write us: support@sproutpad.ai.
Please contact us before disputing a charge with your bank — a chargeback pauses new provisioning on the account while it is investigated, and most issues are resolved faster by email.