Refund Policy

Effective: July 6, 2026. We bill most resources only for the time they exist, so refunds are rarely needed.

Domains: non-refundable and transferable

Domain registrations and renewals are submitted to the registry immediately and cannot be undone upstream, so they are non-refundable. This is exactly why domain purchases are approval-gated: a human confirms before money moves. If you stop using a domain it is parked, not destroyed. You keep it for the paid term and can transfer it out without a SproutPad exit fee through the signed-in, per-domain process: Name.com is self-service; legacy Cloudflare is operator-assisted.

Hosting and email: billed by day

Hosting and mailboxes are billed as prorated actuals per day of existence (minimum one day). Tear a resource down and its billing stops that moment. There is no unused prepaid balance to refund because you never prepay.

Plans

Plan fees are charged monthly in advance. Downgrading takes effect immediately and forfeits the remainder of the paid period (you keep the higher limits until you downgrade). We do not prorate partial plan months.

Our mistakes

Billing errors on our side, including double charges, charges for resources that never existed, and charges after a completed teardown, are refunded in full, no questions. Every charge is tied to ledger entries you can audit; if the receipts don't match the ledger, write us: support@sproutpad.ai.

Disputes

Please contact us before disputing a charge with your bank. A chargeback pauses new provisioning on the account while it is investigated, and most issues are resolved faster by email.